Insights from successful transformation and consulting projects.
Implementation of a CRM and Marketing Automation System (Automotive Retailer)
"Creating a 360° customer view supports the entire service process - from capturing individual requests and generating quotes to vehicle handover. In addition, implementing an effective marketing tool ensures potential and existing customers remain continuously engaged within the sales loop through targeted measures."
Keynote Presentation: "The Significance of AI for Executives" (Diversified Conglomerate: Tourism, Culture, Hospitality, Viticulture, Agriculture & Forestry)
"Artificial Intelligence is presented as a strategic leadership tool connecting tradition with innovation, relieving employees of administrative burdens through practical use cases. Additionally, specific leadership risks such as data privacy are highlighted, providing the audience with a clear strategy, guidelines, and pilot projects for AI transformation."
Realignment of Internal IT Service Desk (International Insurance Company)
"The project transforms IT service management from an overburdened, reactive problem-solver into a proactive productivity driver. This is achieved through a structured ITIL organization with a single point of contact and three support tiers based on process governance, modern technology, and an active service culture."
After-Sales Process Optimization (Industrial Manufacturing Company)
"The project harmonizes the after-sales process and eliminates system silos to sustainably enhance operational efficiency, user adoption, and customer satisfaction. Within six months, a structured four-phase methodology featuring change management - with a special focus on the human factor - guides the organization into a future-ready service model."
Ordering Process Optimization (Agriculture & Forestry Business)
"This project analyzes the existing ordering process for digitization and optimization potential. Workflows are subsequently streamlined through organizational adjustments, targeted automation, and the application of artificial intelligence."
Digital Maturity Audit (International Leadership and Organizational Development Consultancy)
"The Digital Maturity Audit comprises a holistic 360° assessment at the intersection of organization, end-to-end processes, technology, and corporate culture. Through structured stakeholder interviews, data-driven analyses, and benchmarking, existing inefficiencies as well as untapped digitization potential were precisely identified. As a result, a comprehensive status quo report and a prioritized transformation roadmap are delivered, paving the way for a modern Target Operating Model, increased operational agility, and sustainable growth."
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